8. How to change a card brand on the invoice?

If you are using external PDQ for taking payments and by mistake choose the wrong card brand in the AgentCASH app payment menu, you would want to change the card brand name on the invoice afterwards.

This can only be done in the web dashboard, by replacing the original payment with a new one.

To change the card brand on the invoice:

  1. Sign in as an administrator to your user account on the web.
  2. Go to Sales->Invoices.
  3. Select the invoice for which you want to change the card brand.
  4. In the invoice details window, scroll down to the Payments section and click on the add payment/refund button.
  5. First, make a refund and add payment with a new card brand afterwards. Correct card brand name should now be visible on the invoice.

external_PDQ_-_payment_refund.png

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