To void an item from the open order:
- Tap on the 'three lines' icon and go to Open checks.
- Select an order from the list of open orders.
- Select the item you wish to void from the open order.
- Tap on the red trash icon.
- Select void reason from the void reasons menu.
- Tap SELECT.
- Save changes of an order by tapping on the 'pin' icon or take payment by tapping on the amount in the cart.
If you have voided item by mistake, add this item to the cart from the product list or the grid.
Voided items are now shown in the open order, in strike trough format (e.g. J
uice 3£) and are removed from the invoice.
See this article to find out more about void reasons and when to use them.