If your cash drawer will not open or you are having other trouble with your cash drawer, try the following troubleshooting steps:
- check if the cash drawer is connected to the printer
- check if the printer is turned on
- check if the printer has run out of a paper role
To open a cash drawer in the AgentCASH app:
- Sign in to the AgentCASH app.
- Tap on the 'three lines icon' and go to the Settings.
- In the settings select Devices->Cash Drawer.
- In a new window tap on the OPEN CASH DRAWER button.
Opening a cash drawer manually
If a cash drawer still does not open, follow the instruction as described on the manufacturer's web page here.