3. Recommended merchant's contact information

In order for the customer to make a contact with the merchant, either for the return of the goods, complaint or for the information about the product/service, contact information is required.

Contact must be clearly highlighted on the webshop page and easily accessible at any time. Beside an e-mail address, additional contact must be provided, in a case that a customer does not have access to the internet.

Recommended contact information, for the easiest way to get in a touch with the merchant:

  • a phone number
  • a mobile number
  • an e-mail
  • a fax number
  • an address

To make contact via an e-mail, a contact form like this one is often used->


Note: The information in this article is informative only. Consult your financial institution and accountant for the official information.

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